Established for over 80 years, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment. Its equipment is distributed through a worldwide network of independent, locally owned dealerships with 1500 outlets in over 200 countries. The United Kingdom is Caterpillar’s largest base outside the US and employs over 10,000 people. Caterpillar Financial Services is a wholly owned subsidiary of Caterpillar Inc. providing specialist lease and insurance options tailored to the market sectors that use Caterpillar equipment. The UK arm of Caterpillar Financial Services is based in Hockley Heath, Birmingham.

With leasing documentation coming in from all corners of the UK, Caterpillar’s offices at Hockley Heath housed a veritable mountain of paper. In 2004, Caterpillar decided that action was required to take control of the amount of paper they were handling and wanted to introduce an electronic document management system. We had been working in conjunction with Caterpillar for over a decade meeting their copying and printing requirements and because of our good working relationship, they approached us to come up with an appropriate system for them.

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